Terms and conditions

Terms and conditions

Terms and Conditions

1. Introduction Welcome to Ceyreste Performance. These Terms and Conditions govern your use of our coaching and consultancy services. By engaging with our services, you agree to comply with these terms.

2. Services Provided Ceyreste Performance offers endurance and nutritional coaching for cyclists and endurance athletes. Our services are personalized and designed to help clients achieve their performance goals.

3. Core Support Hours Our support hours are Monday to Friday, 08:00 - 17:00. Queries outside of these hours will be addressed during the next available working period.

4. Client Responsibilities Clients agree to:

  • Communicate effectively with our coaches.

  • Complete and submit all required documentation before commencing services.

  • Follow training and nutritional guidance to the best of their ability.

5. Payment Terms

  • Payment is required upfront for all services.

  • Fees are reviewed annually and subject to change.

  • Payments can be made via BACs transfer, through our booking software, or via easy bank transfer using Apple Pay.

  • A full month’s notice is required for service cancellations.

6. Cancellation and Refund Policy

  • Clients must provide a full month’s notice to cancel services.

  • We offer a money-back guarantee if a client is dissatisfied with our services within the first month, provided they have adhered to our coaching guidelines.

7. Limitation of Liability

  • Our coaching services are not a substitute for medical advice.

  • We do not provide medical diagnoses, treatments, or guidance on medical issues.

  • Clients should consult with a healthcare professional before starting any training or nutritional program.

8. Privacy Policy

  • Client data is handled with confidentiality and used solely for service delivery.

  • We do not share personal information with third parties without client consent.

9. Intellectual Property

  • All training plans, guides, and resources provided by Ceyreste Performance remain our intellectual property and are for personal use only.

10. Amendments

  • We reserve the right to update these terms and will notify clients of any significant changes.

11. Governing Law These Terms and Conditions are governed by the applicable laws of the jurisdiction in which we operate.

By using our services, you acknowledge that you have read, understood, and agreed to these terms.